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We wanted to create something that you could do at home, a mindful activity which would result in a fully functional item you can use or pass on to someone.
Using our carefully created video tutorial that is easily accessed on YouTube (link is HERE) or the written instructions includeed in the kit, we will guide you through the straightforward process of planning and applying the transfers included in the kit. Although children can complete the activity we recommend an age of 10+ as any air bubbles in the decoration result in burn out of the image and this is something that younger children struggle with.
You can choose from a selection of our designs but due to our low stocks we ask that you tick more than one preference for design and comment if there is one you like more in the box provided. We also offer the opportunity to add letter transfers so you can initial your piece. Please use the same comments box to tell us what you need us to send eg. JD so we send some J's and D's. A few will be sent as they are very small and application may take a couple of attempts for a beginner, sadly this is why we are not able to offer letters for long messages. We can offer some names such as Mum or Grandad for FREE in silver or black (depending on stock levels), if you want one of these just select from the drop down menu.*
The item can be decorated and stored until lockdown is over as long as it is in a dust free container. We will include tissue paper for you to carefully wrap the item when dry. Please simply pop the item back in the packaging - as it was sent to you - and return using the address provided (you will need to pay for the postage.) We will then fire and return the item to you at no extra cost.
Please note: If you are local you can drop the finished item(s) to the shop when we are working. You do not need to pay postage at the checkout, simply select the FREE delivery option. BA1 and BA2 only.
In the kit we provide:
You will need from home:
This is a kit that we have developed for lockdown in the UK. White fine bone china that we would usually deem as seconds has been set aside for the purpose of this kit. As such there will potentially be small flaws in the glaze or marks. These will not affect the use of this item or you will be refunded in full.
*Inclusion of what you request is not necessarily guaranteed.
Please note that we generally suggest using our UPS delivery option if you want to track your order. We automatically post via Royal Mail first class and therefore CANNOT guarantee delivery times or track after dispatch. In addition, if you leave a note for us to state a 'safe place' we are in no way responsible for post men/ladies leaving it in the wrong place or for any lost parcels.
UK Mainland - Delivery time 2 - 5 working days
Delivery is calculated by weight at checkout and all orders below £40 will automatically be sent via Royal Mail Second class.
Option of choosing UPS 24 Hour Service (UK only) = £7.50
Option of choosing Rolled Gift Wrap = £6.00
FREE DELIVERY ON ORDERS OVER £40 (order will be sent via Roayl Mail First class delivery or UPS dependent on weight.)
EU countries - Delivery time 5 - 10 working days.
USA and Canada - Delivery time 5 - 14 working days.
Where order value is between £0.01 - £19.00 = £15.00
Where order value is above £19.01 = £20.00
Because we make our products in the UK in small batches we cannot guarantee to permanently carry all the items in stock. If an item is out of stock, we will quickly advise you of an anticipated delivery date and offer customers the option of a refund. We try and ship all non-personalised items within 3 days. For most packages we are using Royal Mail second class service as our standard delivery option. However, during busier periods we do send first class in order to meet our delivery timings specified above.
UK TERMS ONLY:
- If you are not in for delivery, a card will be left with details so that you can arrange a collection/redelivery.
- If this happens and your item is not collected from the postal/courier depot – or if redelivery is not arranged with the carrier – causing it to be returned to us, we will need to charge you to ship it again.
- We will not be held liable for any loss caused by late delivery so do let us know if you need your order by a certain date. Please contact firstname.lastname@example.org as soon as possible if your item does not arrive when expected.
Although we hope that you are delighted with your order, we understand that sometimes you may wish to return some items. Please contact us at email@example.com within 30 days of receipt. We will gladly offer you an exchange, refund or credit note as long as the goods are intact.
Exchange only: Once you have alerted us of your return please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any loss or damage in transit. We cannot accept liability for goods lost or damaged during return to us. If the product has not been returned to us in fully saleable condition, we reserve the right to refuse a refund on the item.